Exceeding customer expectations isn't as easy as it used to be. High inbound message volumes and rising customer care standards have left support teams hustling to keep resolution times low. It's officially time to call in the bots. Customer service chatbots, that is. Don't panic--no robot can replace a diligent customer service professional.

BRUSSELS – Alphabet Inc. unit Google, Facebook Inc., Twitter Inc. and other tech companies will have to take measures to counter deepfakes and fake accounts on their platforms or risk hefty fines under an updated European Union code of practice, according to an EU document seen by Reuters. The European Commission is expected to publish the updated code of practice on disinformation on Thursday as part of its crackdown against fake news. This could be due to a conflict with your ad-blocking or security software. Please add japantimes.co.jp and piano.io to your list of allowed sites. If this does not resolve the issue or you are unable to add the domains to your allowlist, please see out this support page.

A deepfake of President Zelenskyy calling on citizens to "lay down arms" was posted to a hacked Ukrainian news website and shared across social networks. The deepfake purports to show Zelenskyy declaring that Ukraine has "decided to return Donbas" to Russia and that his nation's efforts had failed. Following an alleged hack, the deepfake was first posted to a Ukrainian news site for TV24. The deepfake was then shared across social networks, including Facebook and Twitter. "Earlier today, our teams identified and removed a deepfake video claiming to show President Zelensky issuing a statement he never did. It appeared on a reportedly compromised website and then started showing across the internet."

Influence operations with ties to Russia and Belarus have been found using deepfakes to push anti-Ukraine disinformation. Last week, AI News reported on the release of a study that found humans can generally no longer distinguish between real and AI-generated "deepfake" faces. As humans, we're somewhat trained to believe what we see with our eyes. Many believed that it was only a matter of time before Russia took advantage of deepfakes and our human psychology to take its vast disinformation campaigns to the next level. Facebook and Twitter removed two anti-Ukraine "covert influence operations" over the weekend.

Google is developing a new feature called Big Moments, which will compete with rivals Facebook and Twitter in delivering the latest breaking news updates during major events. The COVID-19 pandemic forced the search engine to react quickly and constantly to its users' needs for the latest and most authoritative information, according to Google. A team at Google has been working on the project for over a year, after the company struggled to provide the latest updates on the U.S. Capitol attack in January and Black Lives Matter protests last summer, says The Information, a Silicon Valley-basedtechnology news site. Big Moments hopes to build upon Google's Full Coverage feature, which it launched in Google News in 2018 and later integrated with its search engine in March of 2021. Full Coverage allows users to tap into a news headline and see how that story is reported from a variety of sources.

GPT-2 was a great success. OpenAI didn't want to publish the most enormous and mightiest version, with 1.5B parameters. At least, claiming that they were afraid of misusing it for less ethical purposes. Lately, they claimed that they didn't found shreds of evidence of such. All of this is legit, considering the volume of the false "news" generated using it. And the truth is that it can be very successful in developing false news/stories.

More than 500 websites have promoted misinformation about the coronavirus – including debunked claims about vaccines, according to a firm that rates the credibility of websites. NewsGuard announced Wednesday that, of the more than 6,700 websites it has analyzed, 519 have published false information about COVID-19. Some of the sites publish dubious health information or political conspiracy theories, while others were "created specifically to spread misinformation about COVID-19," the company says on its website. "It's become virtually impossible for people to tell the difference between a generally reliable site and an untrustworthy site," Gordon Crovitz, co-founder of NewsGuard, told USA TODAY in an exclusive interview. "And that is why there is such a big business in publishing this information."

If you use such social media websites as Facebook and Twitter, you may have come across posts flagged with warnings about misinformation. So far, most misinformation – flagged and unflagged – has been aimed at the general public. Imagine the possibility of misinformation – information that is false or misleading – in scientific and technical fields like cybersecurity, public safety and medicine. There is growing concern about misinformation spreading in these critical fields as a result of common biases and practices in publishing scientific literature, even in peer-reviewed research papers. As a graduate student and as faculty members doing research in cybersecurity, we studied a new avenue of misinformation in the scientific community.

If you use such social media websites as Facebook and Twitter, you may have come across posts flagged with warnings about misinformation. So far, most misinformation – flagged and unflagged – has been aimed at the general public. Imagine the possibility of misinformation – information that is false or misleading – in scientific and technical fields like cybersecurity, public safety and medicine. There is growing concern about misinformation spreading in these critical fields as a result of common biases and practices in publishing scientific literature, even in peer-reviewed research papers. As a graduate student and as faculty members doing research in cybersecurity, we studied a new avenue of misinformation in the scientific community.

If you use such social media websites as Facebook and Twitter, you may have come across posts flagged with warnings about misinformation. So far, most misinformation – flagged and unflagged – has been aimed at the general public. Imagine the possibility of misinformation – information that is false or misleading – in scientific and technical fields like cybersecurity, public safety and medicine. There is growing concern about misinformation spreading in these critical fields as a result of common biases and practices in publishing scientific literature, even in peer-reviewed research papers. As a graduate student and as faculty members doing research in cybersecurity, we studied a new avenue of misinformation in the scientific community.